Computers & Printers

TV Mounting & Setup

Smart Home

Home WiFi Setup

Home Theater

Handyman Services

N

Same Day Service Available

N

We Serve 95% of US ZIP Codes

N

90 Day Labor Warranty

Terms of Service

If you purchase a service or a product from Aurasius Residential Services, Inc., you accept these “Terms of Service”. The terms “customer”, “you”, “your” and “yours” refer to you the customer. The terms “company”, “we”, “us” and “our” refer to Aurasius Residential Services, Inc. You also agree to be bound by the terms of these “Terms of Service” for transactions entered into on Your behalf by anyone acting as Your agent, and transactions entered into by anyone who uses Your account. This agreement sets forth the terms and conditions of Your use of our services.

  1. Order Acceptance Policy: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. All orders submitted through residential.aurasius.com are subject to our acceptance. Aurasius Residential Services Inc reserves the right, at our discretion, to refuse or cancel any order for reasons that may include, but are not limited to, product/service availability, errors in product/service or pricing information, or concerns identified by our Credit and Fraud Avoidance Team. We may also request additional verification or information before accepting an order. Should your order be partially or fully canceled, or if additional information is required to proceed with your order, we will endeavor to contact you using the details provided at the time of order placement. Please note, an order is not considered accepted until we have confirmed the order and processed the payment.
  2. Scheduled visit cancellation: See our cancellation policy.
  3. Typographical and Pricing Errors: Aurasius Residential Services Inc shall have the right to refuse or cancel any orders placed for product/service listed at the incorrect price. Aurasius Residential Services Inc shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Aurasius Residential Services Inc shall immediately issue a credit to your credit card account in the amount of the charge.
  4. Security: To the extent Customer engages Aurasius Residential Services, Inc. to provide services with respect to security of Customer’s network or data, Customer will remain liable for the security of Customer’s network and data. IN NO EVENT WILL AURASIUS RESIDENTIAL SERVICES, INC. BE LIABLE FOR ANY DAMAGES RESULTING FROM SECURITY BREACHES REGARDING CUSTOMER’S NETWORK OR DATA. THIS DISCLAIMER IS IN ADDITION TO, AND NOT INSTEAD OF, ANY OTHER DISCLAIMERS AND LIMITATION OF LIABILITY IN THIS AGREEMENT.
  5. Backups: Customer shall be responsible for backup and other protection of its data against loss, damage, or destruction. Aurasius Residential Services, Inc. will have no obligation or liability with respect to lost, damaged, or destroyed data.
  6. Terms: Customer agrees to pay Company at the completion of the service.
  7. Failure to pay: Customer fails to make any payment when due, Aurasius Residential Services, Inc. shall, upon notification to Customer, have the right to (1) suspend or terminate services to Customer, (2) reclaim any Aurasius Residential Services, Inc. equipment and materials from Aurasius Residential Services, Inc.’s or Customer’s premises. Customer acknowledges and agrees that Aurasius Residential Services, Inc. shall not be liable for any form of damages alleged or incurred by Customer as a result of such suspension or termination of services or reclamation of equipment and/or space. Customer agrees to pay for all costs of collection incident to non-payment, including attorney’s fees.
  8. Third Parties: Aurasius Residential Services, Inc. reserves the right to deliver some or all services via independent and Company’s authorized third party service representatives and technicians. Customer agrees that the authorized third party service representative or technician is an independent contractor whose services were arranged for by Company and that Company does not have control over the manner in which the authorized third party service representative or technician performs his or her services.
  9. Force Majeure: Aurasius Residential Services, Inc. will not be liable for and will not be considered to be in breach of or default under these “Terms of Service” on account of, any delay or failure to perform as required as a result of any causes or conditions that are beyond Company’s reasonable control and that Company is unable to overcome through the exercise of commercially reasonable diligence.
  10. Fees and Refusal of Service: Company reserves the right to refuse service as well as to change fees and rates at any time without notice. Customer agrees to pay Company for all charges at the time of service.
  11. Limited Liability: Customer agrees to release and hold harmless Aurasius Residential Services, Inc. and its service representatives from any and all liability associated with the performance of service or the provision of parts, and acknowledges also that Aurasius Residential Services, Inc. offers no explicit or implied warranty or guarantee on services performed or parts provided, other than the manufacturer’s warranty. Client agrees to release and hold harmless Company from all liability for damage or loss as well as any incidental or consequential material or financial damage or loss that may result from the actions of Company, its agents or authorized service representatives, even if Company has been advised of the possibility of such damages. Notwithstanding the foregoing, Company total liability to You for all losses, damages and causes of action shall not exceed the amount you paid for Company’s services.
  12. Authorization and Access: Customer grants Aurasius Residential Services, Inc., its agents and authorized service representatives, access and permission to physically disassemble any and all computer systems, components, networks, and peripherals. Customer grants Company, its agents, and authorized service representatives, permission to perform modification to Customer’s home property for the purpose of installing or troubleshooting computer and networking hardware. Customer grants Company, its agents and authorized service representatives, permission to download and install software on Customer’s computer and network. Customer grants Company, its agents and authorized service representatives, permission to install hardware in Customer’s computer and network. Customer grants Company, its agents and authorized service representatives, permission to access Customer’s computer remotely.
    For In Home Support, Customer further agrees to authorize the Aurasius Residential Services, Inc. Representative(s) to enter the Residence where the equipment to be serviced is located and to provide the Aurasius Residential Services, Inc. Representative(s) a safe working environment. If the Aurasius Residential Services, Inc. Representative determines that the working conditions are not safe (including no electric power available), we reserve the right to cancel the visit and the Customer may be charged a cancellation fee.
  13. Refund Policy: No refund will be issued on services that have been rendered. A service fee will be deducted from the amount to be refunded on non-rendered services at the sole discretion of Company.
    Refunds will be issued to the same form of payment used to pay for services. If our Remote Support Engineer is unable to resolve your computer problem due to hardware issue, you are still be liable for charges for time spent by our Remote Support Engineer.
  14. Governing Laws and Resolution of Disputes: By purchasing from Aurasius Residential Services, Inc., you agree that the laws of the State of Florida, without regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort that might arise between you and Aurasius Residential Services, Inc. You agree that if any part of these terms is found to be unenforceable, the remainder of these terms will remain in full force and effect. You agree that a court in the County of Hillsborough in the State of Florida must resolve any claim or dispute you may have against Aurasius Residential Services, Inc. You further agree all claims you bring against Aurasius Residential Services, Inc. must be resolved in accordance with this Governing Law and Resolution of Disputes Section. All claims filed or brought contrary to the Governing Law and Resolution of Disputes Section shall be considered improperly filed. Should you file a claim contrary to the Governing Law and Resolution of Disputes Section, Aurasius Residential Services, Inc. may recover attorneys’ fees and costs, provided that Aurasius Residential Services, Inc. has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.
  15. Modifications to Terms of Service: Aurasius Residential Services, Inc. reserves the right to amend the Terms of Service that govern use of its Services and the aurasius.com website at any time by sending information regarding any amendment to the Terms of Service to the email address of the Primary Contact and/or Billing Contact Customer provides to Aurasius Residential Services, Inc. and/or posting on the residential.aurasius.com website.